Refund Method

Refunds will be processed to the bank account, debit card, credit card, or e-wallet account used by the customer at the time of booking, or via any other method agreed upon by both parties.

Refund Process:

1. Receiving Refund Request
When a customer requests a refund, our sales team will receive the information and check the refund conditions based on the service’s policies. Customers can contact us via email, phone, or in person at our office.

2. Processing Refund Proposal
After receiving the request, the sales team will prepare a refund proposal and submit it to the company’s accounting department for review and approval. The proposal will include detailed information about the service, the reason for the refund, and the amount to be refunded to the customer.

3. Executing Refund
The accounting department will process the refund proposal and transfer the amount directly to the customer using the payment method originally used. The refund process will take approximately 5-7 business days, excluding holidays and weekends.

Important Notes

- The refund process may take additional time depending on the customer’s bank or payment gateway.

- We are not responsible for any fees incurred by the customer’s bank or payment gateway.

- Refund requests will not be accepted if the conditions and terms agreed upon before using the service are not met.